Identifying the Critical Skills for Effective Management

• Defining the necessary skills for effective management
• What are the main causes of management failure? 
• Understanding where you should be applying management skills in your role
• Applying management skills to improve your overall performance

Developing Effective Communication Skills

• Examining the barriers to effective communication
• Active listening to improve your comprehension
• Using body language to communicate
• Saying what you mean
• Using paraphrasing to reinforce your message and your understanding of messages
• Speaking so others will listen and respect your opinion and knowledge 

Developing the Essential Assertiveness Necessary for Today’s Business Climate

• What is assertiveness and why is it crucial to success and growth in your role?
• Applying assertiveness techniques that will help you achieve your objectives
• Understanding the link between confidence and assertiveness and developing both
• Assertive communication and behaviour without becoming inflexible or aggressive

Effective Time Management in a Reactive Support Role

• Overcoming the time management challenges of a role dependent on the priorities of others 
• Identifying and eliminating procrastination by understanding when and why you procrastinate
• Allowing time for people interaction and meetings while ensuring everything else gets done
• Working towards creating a more proactive environment to better juggle your routine and reactive duties
• Techniques for coping with a large and growing workload
• Ensuring your efforts are directed towards the most critical areas of your job
• Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organisation
• Switching gears between managing and doing

The Fundamentals of Project Management

• What should you consider a ‘project’ requiring project management?
• How is project management different from key day-to-day management principles?
• Applying proven project management techniques to better manage and complete non-routine duties
• Setting project objectives
• Building a project plan which focuses on the objectives
• Setting a clearly defined and achievable schedule with deadlines and sufficient detail

Managing People for Increased Performance

• What makes a good people manager? 
• Understanding the challenges of effective supervision and people management
• Developing an effective people management style that works for you
• Building flexibility into your people management skills to get the best from different types of people
• Coaching and teaching skills that can save time and frustration on both sides
• Effective, painless and fair delegation – assigning tasks to others
• Giving and receiving feedback to continually monitor and improve your people management
• Managing people when you are only responsible for the result, not the person
• How to get and keep control

Dealing With Difficult People, Difficult Behaviours and Workplace Conflict

• Avoiding clashes by dealing with situations immediately and effectively 
• Diffusing difficult situations before they become critical
• Overcoming a natural fear of confrontation and conflict
• Developing a win/win approach for dealing with difficult people
• Objectively identifying the real issues in a conflict
• Managing emotions and personality conflicts
• Attacking the problem (not the person) with a workable solution
• Committing yourself to reaching a resolution with compromise

Dealing Effectively With Stress

• Examining the causes of stress and your vulnerability to decreased effectiveness
• Reducing the negative effects of stress and accentuating the positive
• Spotting the signs of stress in yourself and others
• Tips for better stress management

Spotting Opportunities for Growth in Your Role

• Knowing your time and skill limits
• Dealing with failure and success and accepting responsibility either way
• Removing the barriers: identifying the factors that hinder your progress and setting plans to eliminate or circumvent them
• Becoming proactive in your role for continuous growth and challenge
• Setting growth objectives for yourself and your role