Essential Management Skills for EAs, PAs and Administration Professionals

Event Details

Identifying the Critical Skills for Effective Management

  • Defining the necessary skills for effective management
  • What are the main causes of management failure? 
  • Understanding where you should be applying management skills in your role
  • Applying management skills to improve your overall performance

Developing Effective Communication Skills

  • Examining the barriers to effective communication
  • Active listening to improve your comprehension
  • Using body language to communicate
  • Saying what you mean
  • Using paraphrasing to reinforce your message and your understanding of messages
  • Speaking so others will listen and respect your opinion and knowledge 

Developing the Essential Assertiveness Necessary for Today’s Business Climate

  • What is assertiveness and why is it crucial to success and growth in your role?
  • Applying assertiveness techniques that will help you achieve your objectives
  • Understanding the link between confidence and assertiveness and developing both
  • Assertive communication and behaviour without becoming inflexible or aggressive

Effective Time Management in a Reactive Support Role

  • Overcoming the time management challenges of a role dependent on the priorities of others 
  • Identifying and eliminating procrastination by understanding when and why you procrastinate
  • Allowing time for people interaction and meetings while ensuring everything else gets done
  • Working towards creating a more proactive environment to better juggle your routine and reactive duties
  • Techniques for coping with a large and growing workload
  • Ensuring your efforts are directed towards the most critical areas of your job
  • Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organisation
  • Switching gears between managing and doing

The Fundamentals of Project Management

  • What should you consider a ‘project’ requiring project management?
  • How is project management different from key day-to-day management principles?
  • Applying proven project management techniques to better manage and complete non-routine duties
  • Setting project objectives
  • Building a project plan which focuses on the objectives
  • Setting a clearly defined and achievable schedule with deadlines and sufficient detail

Managing People for Increased Performance

  • What makes a good people manager? 
  • Understanding the challenges of effective supervision and people management
  • Developing an effective people management style that works for you
  • Building flexibility into your people management skills to get the best from different types of people
  • Coaching and teaching skills that can save time and frustration on both sides
  • Effective, painless and fair delegation – assigning tasks to others
  • Giving and receiving feedback to continually monitor and improve your people management
  • Managing people when you are only responsible for the result, not the person
  • How to get and keep control

Dealing With Difficult People, Difficult Behaviours and Workplace Conflict

  • Avoiding clashes by dealing with situations immediately and effectively 
  • Diffusing difficult situations before they become critical
  • Overcoming a natural fear of confrontation and conflict
  • Developing a win/win approach for dealing with difficult people
  • Objectively identifying the real issues in a conflict
  • Managing emotions and personality conflicts
  • Attacking the problem (not the person) with a workable solution
  • Committing yourself to reaching a resolution with compromise

Dealing Effectively With Stress

  • Examining the causes of stress and your vulnerability to decreased effectiveness
  • Reducing the negative effects of stress and accentuating the positive
  • Spotting the signs of stress in yourself and others
  • Tips for better stress management

Spotting Opportunities for Growth in Your Role

  • Knowing your time and skill limits
  • Dealing with failure and success and accepting responsibility either way
  • Removing the barriers: identifying the factors that hinder your progress and setting plans to eliminate or circumvent them
  • Becoming proactive in your role for continuous growth and challenge
  • Setting growth objectives for yourself and your role 


  • Super saver price $2199 + GST
  • Super saver ends on 18 Jul
  • Last minute price $2499 + GST
  • 12 - 13 Sep 2022