How organisations are redefining executive and business support roles

Framing your contribution in terms of impact, not just tasks

Skills that elevate support professionals into partners:

Anticipating needs vs reacting

Business literacy & commercial awareness

Communication and influence without authority

Strategic use of technology & data

Why digital skills matter more than ever for PAs, EAs and Office Managers

Using collaboration tools for smarter workflow management

Cyber Security awareness – protecting data, spotting phishing and the importance of good cyber hygiene

Automation hacks you can embrace to hack your productivity

Eisenhower Matrix & other prioritisation frameworks

Distinguishing urgent vs. important vs. noise

How to align tasks with business goals and leadership priorities

Handling competing priorities and last-minute changes – practical hacks to make your to-do list work for you

Strategies for protecting focus

The twin forces shaping careers today: organisational needs & technology disruption

Exploring lateral moves vs traditional progression – growing, pivoting and promotions

Building career capital – the skills that travel with you regardless of the role

The importance of networking, mentorship and asking for opportunity

Gain practical skills to plan and execute projects and events efficiently.

Using project management fundamentals to support planning events from small meetings to large corporate functions

Learn tools and frameworks to manage multiple initiatives without stress.

Build confidence in coordinating stakeholders, budgets, and timelines

Develop repeatable processes that save time and reduce errors.

Reframing conflict from confrontation to collaboration and understanding common challenging behaviours

Matching your responses to personality types – how you can deescalate conflict without compromising the end goal

Managing your own stress response and techniques for staying composed under pressure

The foundations of effective networking - Quality over quantity: building meaningful connections to support your career

Conversation openers, confidence boosters and using listening as your networking superpower

Turning contacts into lasting relationships and maintaining connection over time and space

Curating lifestyle and habits for balance and wellbeing (and owning it when they no longer work for you)

Understanding burnout – signs, symptoms and the burnout effect

Practical boundary setting exercises – learning the diplomatic way to enforce your “no”

Prioritisation tools that can help you protect your time and energy – and things you can do to handle encroachment on your boundaries

Identifying your focus zones and recharge needs

The modern workplace reality: constant change, pressure, and high demands

Why resilience, mindfulness, and energy management are the new core skills

Practical strategies to adapt and recover under pressure

Energy Management for Peak Performance - Working with natural rhythms instead of against them

Build resilience by creating sustainable work habits