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30 APRIL 2025 | MILLENNIUM, AUCKLAND

THE CHANGE & TRANSFORMATION SUMMIT

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Culture | Strategy | Engagement | Capability | Delivery

As organisations grapple with rapid change and evolving business landscapes, successful transformation is imperative for long-term success. This event provides essential insights and strategies to navigate complex change initiatives, mitigate risks, and unlock significant performance improvements.

Are you ready to lead your team through successful change?

In today’s rapidly evolving business landscape, the ability to adapt and transform is critical to long-term success. Join us for a comprehensive exploration of the key strategies and techniques to navigate organisational change and drive lasting impact.

Mastering Change Management 

Learn proven methodologies and frameworks to effectively manage large-scale transformations.

Cultivating a Change-Positive Culture

Discover how to foster a culture that embraces change and drives innovation.

Leveraging Leadership for Transition 

Gain insights from experienced leaders on inspiring and guiding teams through change

Practical Tips & Case Studies 

Benefit from real-world examples and actionable advice to implement change effectively.

The Psychology of Change

Understand the emotional and cognitive factors that influence individual and organisational responses to change

This event is ideal for:

  • Executives and leaders: Those responsible for driving strategic change and organisational transformation.
  • Change management professionals: Individuals who specialise in managing and leading change initiatives.
  • HR professionals: HR leaders and practitioners interested in fostering a culture of change and employee engagement.
  • Consultants and advisors: Professionals who support organisations in their change and transformation journeys.
  • Anyone seeking to develop their leadership skills and ability to navigate change.
 
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Venue

The location and how you can get there

Address

Crowne Plaza, Auckland
128 Albert Street, Auckland 1010

8:30

Registration and Coffee

9:00

Welcoming remarks the conference MC

Nick Busse, Global Program Manager - Transformation, Worley

9:10

Exploring the latest trends, developments and drivers of business change and transformation

  • Understanding the current key drivers of change that are leading organisations to transform

  • Do you really need a North, big idea or burning platform - do successful transformations require a unifying vision or principle to motivate the change and ensure impact?

  • Moving into the era of continuous transformation - exploring why business transformation is often no longer a time-limited project

  • Using business transformation to reimagine the core aspects of an organisation to adapt, innovate, and evolve

  • Contrasting adaptive change with transformational change

  • Ensuring that transformation programs have proper benefits tracking and measurable KPIs to demonstrate impact

  • Examining the latest thinking around the best tools, mechanisms and enabling methodologies to support transformation

Peter Cully, Founder & President, Association of Change Management Professionals Australia & New Zealand & Senior Director, HCLTech

Workforce, culture, leadership and organisational capability

9:50

Understanding the critical role of organisational culture within transformation and change

  • Exploring why culture is often overlooked and under-appreciated as part of the change process

  • Discovering why culture resists change and can undermine even the best strategies for transformation

  • Learning what needs to be understood about culture to have any chance of a successful business transformation

  • How can we develop a change-ready culture and mindset across the workforce?

  • Examining organisational culture theories and exploring proven tools and change mechanisms for delivering culture change

  • Analysing the science of cultural measurement and assessment: How can we use behavioural metrics and ethnographic methods to effectively quantify and understand our organisational culture?

  • Developing the capability to measure the impact of cultural shifts on business performance

Michael Henderson, Corporate Anthropologist and Culture Expert, Cultures at Work

10:30

Morning break

11:00

Panel discussion: Understanding the skill mix and workforce needs to build the capacity and capability to deliver effective transformation

  • How are transformation and change management roles changing?

  • Developing Transformation Management Offices (TMO) – what skills and capabilities are needed

  • Building cross-functional teams to break down silos -understanding the contribution required from key teams

  • Engagement and bringing staff on the journey - How can organisations effectively communicate the vision and strategy for change meaningfully to foster engagement with teams?

  • Investing in EPMO and other project management capabilities that support organisations to deliver complex change

  • Recognising that all successful transformations require tech enablement – how can this be best resourced and deployed to support transformation?

Tighe Wall, Chief Digital Officer, Contact Energy

Patrick O’Doherty, Chief Data Officer, Inland Revenue NZ

Nadia Herriott, GM Transformation & Optimisation, Mercury

Kirsty Dent, People & Sustainabiliy, Tahi NZ

11:45

Building the capability and capacity to lead change and transformation

  • Understanding why transformation has become a strategic imperative requiring core sets of skills from leaders at all levels

  • Developing the capability within senior leaders, boards and executive team to develop a strategic vision for transformation and change within the organisation

  • What are the skills and capabilities required of leaders to effectively communicate change and transformation plans and engage staff across to the organisation to deliver?

  • How can organisations develop and embed the skills and capabilities across all levels of the business required to lead operational transformation on the ground

  • Upskilling leaders to drive innovation and adaptability

  • Fostering innovation through inclusive leadership

  • Beyond inclusion - building a participatory performance culture

Edwin Dando, Partner, Radically

Transformation in action

12:25

Utilising digital transformation tools to drive change

  • Overview of the trajectory of digital transformation technology implementation over the last 20 years – where have we come from and where are we going next?

  • Sharing our digital transformation journey at Spark

  •  Selecting and implementing the right cutting-edge digital tools to enable transformation programmes

  • Building digital ecosystems to support the scalability of transformation

Kallol Dutta, Transformation Director, Spark New Zealand

1:00

Lunch and networking

2:00

Case study: Leveraging technology for transformation at Hamilton City Council (HCC)

  • Developing and delivering a business transformation initiative in HCC powered by technology and digital innovation

  • Leveraging Digital Twin and geospatial technologies as unique enablers for transformation

  • Utilising Hamilton’s Digital Twin as a fast and cost-effective way to investigate options and model complex scenarios

  • Examining how Hamilton’s Digital Twin enables delivery of key Council strategies and plans

  • Exploring the productivity gains and other impacts achieved through the transformation

Stacy Mahon, Product Manager – Geospatial, Hamilton City Council 

Justine Kennedy, Senior Project Manager, Hamilton City Council 

2:30

Utilising AI for business transformation

  • Harnessing the power of AI to transform businesses by enhancing productivity, solving complex problems, driving innovation and reducing operational costs

  • Integrating AI into transformation strategies - Understanding AI as a tool for strategic transformation rather than just a technology

  • Identifying the particular opportunities for transformational change that AI can support across a range of key sectors

  • Ensuring the safe, responsible and ethical deployment of AI and managing the risks

  • How can AI support change management and transformation professionals in the day-to-day execution of programmes?

  • Navigating AI and automation in organisational workflows

Elsamari Botha, AI and Digital Transformation Specialist & MBA Director,

University of Canterbury Business School

3:10

Case study: Achieving customer-centric transformation

  • Exploring how customer strategy drove the Trustpower and Mercury merger 

  • How might we bring together two different organisations, combining the best of both worlds, to create one modern, future fit Mercury? 

  • Examining the Virtual programme structure, adaptive governance and ways of working (WoW) to drive transformation

  • Customer PXT Operating Model design - Customer Journey

  • Embedding Adaptive operating model and WoW

  • Customer Future Fit - technology as an enabler to accelerate CX

Nadia Herriott, GM Transformation & Optimisation, Mercury

Paula Stenhouse, Adaptive Enablement Lead, Mercury

3:40

Afternoon refreshments

4:00

Using the organisations sustainability and impact journey as the catalyst for business transformation

  • Unpacking purpose, values and impact-based business models  

  • Outlining how businesses can better understand and improve the impact they have on customers, the communities in which they operate and the workers they employ

  • Delivering transformation to embed purpose in the business – how to deliver ESG impact while balancing competitive and commercial outcomes responsibility for a sustainable future

  • Tracking the organisations journey to develop a transformational plan to redesign the business - managing the long-term impacts across the interconnected "quadruple bottom line" of sustainability

Qiulae Anthony, Associate Director, Sustainable Value, KPMG

4:30

Case study: Delivering purpose led transformation at Kiwibank

  • Performance through purpose – how Purpose, Strategy and Culture come together to drive performance

  • Embedding and activating purpose – defining and measuring impact

  • Building a sustainable future – delivering ESG impact while balancing competitive and commercial outcomes

Julia Jack, Pou Aronga me te Waitohu Matua - Chief Purpose and Brand Officer, Kiwibank

5:00

Using operating model design to unlock organisational performance

Every organisation wants to deliver strategy better. To achieve this, many organisations try to simply speed up delivery. The smart ones design their operating model to optimise strategy execution. Kacper Mazek is a Partner at Radically and has led large scale operating model transformations for iconic New Zealand firms, spanning digital and business. In this engaging and informative talk, Kacper will share how to:

  • Reduce internal friction and increasing employee engagement through clearly defined team interactions and ways of working

  • Respond better to market shifts by coupling a flexible operating model with an adaptive organisational cadence and forums

  • Organisational design patterns that can solve the common problems above

  • Common tensions and how to use them to create the right conversations

Kacper Mazek, Partner, Radically

5:30

MC's closing remarks followed by networking drinks

Back to top

Speakers

Kirsty Dent

People & Sustainability
Tahi NZ

Nick Busse

Global Program Manager - Transformation
Worley
Critical-thinking, energetic and success-driven manager with 30 years’ experience across business and IT program and project management, achieving transformational changes across a broad range of industries. Highlights include APAC delivery of global standard Energy Trading solution, global passenger reservation solution for premiere experiential travel operator, successful Operation Improvement program for a leading NZ diary operator eliminating a backlog of 5million cans of infant formula, and upgrading electrical infrastructure of main regional air traffic control towers within NZ.  Currently the establishment and management of two concurrent 3 year programs delivering core Cyber solution and a global standard solution platform and methodology for mega construction projects.

Julia Jack

Chief Purpose and Brand Officer
Kiwibank
Julia joined Kiwibank in May 2023. She has more than 25 years’ experience in NZ and the UK in marketing, customer experience and commercial roles and now leads the Purpose and Brand function for Kiwibank. Comprising Brand and Marketing, Customer Experience, Corporate Affairs, Māori Advisory, Purpose, and Sustainability, together this team is focused on connecting our customers and our people to our purpose and brand.

Kallol Dutta

Transformation Director
Spark New Zealand
As the Transformation Director at Spark New Zealand, Kallol is responsible for the strategy, governance, and enterprise adoption of data, AI, ERP, IT and automation capabilities across the group. With over 20 years of experience in leading consulting, IT, digital, and data teams, he has a proven track record of developing and implementing IT and digital strategies that generate commercial and customer value, while evolving Spark into a data-driven organization. Kallol’ focus has been on delivering data-driven initiatives that use AI responsibly in various domains, such as marketing, digital, enterprise, product, and network. He has also led the ERP transformation from legacy SAP to cloud-based Microsoft Dynamics 365, and established foundational capabilities such as migration to cloud, Adobe campaign implementation, and automation COE to deliver process efficiency using robotic process automation (RPA). He has successfully led teams through organizational change, such as the enterprise-wide agile transformation at Spark. Kallols’ mission is to enable digital innovation and transformation through data and automation, and to empower his team, partners, and customers to achieve their goals.

Stacy Mahon

Product Manager – Geospatial
Hamilton City Council
Stacy is a dedicated leader and geospatial professional with 18 years’ experience and a background as a geospatial analyst. As the Product Manager for Geospatial at Hamilton City Council, he is passionate about leveraging technology to solve real-world challenges and drive innovation. With a strong focus on Digital Twin technology, Stacy is committed to developing dynamic, data-driven models that enhance decision-making. Leading a talented team, the team is at the forefront of delivering cutting-edge geospatial solutions that bridge the gap between digital and physical spaces. His expertise lies in using technology to optimise spatial data, streamline processes, and help understand the opportunities for the fastest-growing city in New Zealand. Presenting alongside Justine Kennedy, Stacy will share insights on Hamilton’s Digital Twin and how it has enhanced decision making for Hamilton city.  

Nadia Herriott

GM Transformation & Optimisation
Mercury
With a proven track record of driving organizational change, Nadia champions the adoption of Mercury’s Adaptive principles, focused on building capabilities to become the driving force behind sustainable transformation, facilitating fundamental shifts in mindset, culture, and ways of working across the company. She oversees the execution of multifaceted change programs that harmonize technology, process, and people considerations while safeguarding customer and employee experiences. Drawing on her extensive experience leading Mercury’s Program Management and steering the successful separation of Trustpower Retail and Generation businesses, Nadia brings a unique perspective on creating transformation strategies that deliver substantial business value while nurturing an adaptive organizational culture. Nadia’s diverse background includes roles in the Royal New Zealand Air Force, sustainability consulting, and technology implementation, giving her a multifaceted understanding of change management across different sectors. A graduate of Massey University with a Bachelor of Business Studies in Management and International Business, she has received multiple recognitions for outstanding contributions and academic excellence

Paula Stenhouse

Adaptive Enablement Lead
Mercury
Paula has been living and breathing change and transformation for a lifetime. Experience working across Australia, New Zealand and Europe has built adaptability, cultural awareness and resilience.  Over the last 9 years, Paula’s leadership has spanned the cultural transformation of Trustpower, the separation of Trustpower’s Retail and Generation businesses, the merging of Mercury NZ and Trustpower, and the design and embedding of Mercury’s adaptive operating model.   These experiences, along with a Master of Science degree (first class honours) in Industrial and Organisational Psychology from Canterbury University, have taught Paula time and time again that people and culture are at the heart of any transformation’s success.  Creating a learning organisation where people have a shared vision and build knowledge together results in successful outcomes for even the most difficult of problems.

Justine Kennedy

Product Owner Geospatial | Digital Services
Hamilton City Council
Justine is a seasoned Project Manager at Hamilton City Council, driving transformative initiatives powered by technology and digital innovation. With a unique blend of expertise in urban design and strategic and spatial planning, she brings a holistic perspective to complex projects. Her eight years of experience leading projects have instilled a deep understanding of community-centric approaches, a core principle she applies to her work with digital technologies. Presenting alongside Stacy Mahon, Justine will delve into a case study examining the practical application of Hamilton’s Digital Twin, highlighting the productivity gains and other significant impacts achieved through this transformative initiative. She will share insights into how HCC is harnessing the power of digital innovation to create a more efficient, sustainable, and community-responsive city.

Elsamari Botha

AI and Digital Transformation Specialist & MBA Director
UC Business School
Dr Elsamari Botha is the MBA Director at the University of Canterbury, New Zealand, and teaches Digital Transformation and Technology Preparedness in the UC MBA programme. She is also an extraordinary associate professor at the University of Stellenbosch Business School, South Africa. She attained her PhD in Industrial Economics and Management at KTH Royal Institute of Technology, Stockholm, Sweden. With 15 years of consulting experience, as well as starting an EdTech platform, Elsamari’s research focuses on the adoption and monetization of new technologies in organisations, online consumer behaviour, and digital strategy development. Elsamari has published in leading international journals such as Industrial Marketing Management, Journal of Business Research, Business Horizons, the Journal of Retailing and Consumer Services, and Public Relations Review.

Kacper Mazek

Partner
Radically
Kacper is passionate about modern leadership and believes that leaders play a critical role in high performing organisations. A key focus for him is helping change how leaders think about work, culture and customer value. He helps leadership teams test and define customer-centric ways of organising and operating. His ultimate goal is to help organisations build engaging workplaces that deliver value to the end customer. Kacper has been involved in multiple international transformational projects, with teams in the USA, Australia and Poland. His recent engagements have focused on building adaptive organisations, introducing new management practices for New Zealand corporates.

Qiulae Anthony

Associate Director, Sustainable Value
KPMG

Edwin Dando

Partner
Radically
Edwin helps organisations rethink how they approach work and people, applying agile thinking to help them improve. In 2006 he founded agile leader Clarus, acquired by Assurity in 2012, and established Assurity’s successful education business while running the Auckland branch and the national agile practice. He has extensive experience working with executives and senior leaders to establish agile practices across various business units. Edwin is also a professional Scrum.org trainer, the first person in the world to become a certified Evidence-Based Management consultant. He donates a percentage of his time to social organisations including schools, universities and charities.

Patrick O’Doherty

Chief Data Officer
Inland Revenue NZ

Tighe Wall

Chief Transformation Officer
Contact Energy

Peter Cully

Founder & President
Association of Change Management Professionals Australia & New Zealand
Peter has been facilitating business transformation in Blue Chip organizations in the UK, UAE and Australia over the past 30 years, from the perspective of strategic risk and organizational change management, and enterprise business transformation. Peter is currently serving a Senior Director Business Transformation Officer at HCLTech where he is spearheading numerous high-impact projects across a variety of industries, driving organizational growth and innovation, and developing adaptable, agile and aligned organizations. Peter is a visionary leader and applies a pragmatic approach to solving complex business challenges. He champions the adoption of cutting-edge technologies and agile methodologies to enhance operational efficiency and foster a culture of continuous improvement and has driven countless organizations through successful technology-driven change initiatives. As a passionate advocate for diversity and inclusion, Peter emphasizes the importance of inclusive leadership in achieving sustainable success. He is committed to mentoring the next generation of leaders and regularly contributes to industry publications, sharing his expertise on topics ranging from digital transformation, sustainability, and a multi-disciplinary approach to navigate complex challenges, seize new opportunities, and drive successful business outcomes. Peter has developed practical strategies for harnessing the power of business transformation to navigate the complexities of today’s business landscape. He has applied organizational change and risk management to achieve successful business transformation and offer actionable insights to leaders on navigating change. In an increasingly chaotic and transactional geo-political environment, Peter has provided insights into how businesses can effectively manage and mitigate risks, drive innovation, employee engagement, operational efficiency and customer experience, and gain a meaningful and actionable view of the success of business transformation efforts.

Michael Henderson

Corporate Anthropologist and Culture Expert
Cultures at Work
For 29 years, Michael has enhanced over 300+ businesses through culture transformation. His background in Anthropology is his biggest asset in strengthening the culture of organisations.  Michael uses this specialist knowledge in helping clients to understand what culture really is, the right strategies in fostering a dynamic environment within their workplace and the methods to maintain it. Michael believes deeply that your organisations deserve to have their  culture aligned as a strategic asset and will share transformative approaches, methods and strategies for the cultural development of your organisation.

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