Terms & Conditions
General
Discounts on ticket prices (e.g. Early Bird or Super Saver discounted ticket options) only apply if payment is received in full, no later than 5pm on the payment date specified. The Organiser reserves the right to re-invoice at the Full Ticket price should your payment not be received by this date.
The Organiser reserves the right to cancel any event 20 days from the event start date. If you are travelling to the event, we recommend you make flexible travel or accommodation bookings that will not incur a cancellation fee.
Delegates are responsible for their own travel/accommodation bookings and no compensation will be made by the Organiser should the event be rescheduled or cancelled.
Live events policies
Entry to an event is for the registered individual only. Ticket sharing is not permitted.
The Organiser’s commitment is to your safety. Live events are run in line with industry best practice and government guidelines.
Individual Ticket Purchases
If you are unable to attend an event to which you hold a ticket, you must confirm your cancellation in writing (email) at least 30 days prior to the event to be considered for;
- An event voucher to the full value of your registration.
- A refund of your ticket value minus a service charge equivalent to 20% + GST of the ticket value.
Regrettably, no event vouchers or refunds can be made for cancellations received after 30 days prior to the event date; however, you may send a substitute delegate in your place to the entirety of the event at no extra charge.
Group Ticket Purchases
This is for a set number of delegates at a specific event (e.g. Group of 5 for $5000).
Group bookings must be from the same organisation and booked at the same time.
Partial refunds are not available if part of the group is unable to attend.
Group tickets allow multiple delegates to take advantage of special pricing. These offers relate to a specific event, and it is not possible to transfer a group purchase to other events.
If the whole group is unable to attend the event, you must confirm your cancellation in writing (email) at least 30 days prior to the event to be considered for;
- An event voucher to the full value of your group registration.
- A refund of the group booking ticket value minus a service charge equivalent to 20% + GST of the ticket value).
Regrettably, no event vouchers or refunds can be made for cancellations received after this date; however, you if one or more of the group is unable to attend, substitute delegate(s) may attend in their place to the entirety of the event at no extra charge.
Custom Group Ticket Purchases
This is for custom group pricing set at the discretion of the Organisers.
Group bookings must be from the same organisation and booked at the same time.
Partial refunds are not available if part of the group is unable to attend.
Custom group tickets allow multiple delegates to take advantage of special pricing. These offers are at the discretion of the Organisers, and it is not possible to transfer a group purchase to other events.
If the whole group is unable to attend the event, you must confirm your cancellation in writing (email) at least 30 days prior to the event to be considered for;
- An event voucher to the full value of your group registration.
- A refund of the group booking ticket value minus a service charge equivalent to 20% + GST of the ticket value).
Regrettably, no event vouchers or refunds can be made for cancellations received after this date; however, you if one or more of the group is unable to attend, substitute delegate(s) may attend in their place to the entirety of the event at no extra charge.
Online events policies
These terms and conditions relate to events or tickets that are designed and delivered from the beginning as online only events or tickets.
Virtual event or live stream ticket cancellation policy
Entry to an online event is for the registered individual only. Ticket sharing is not permitted.
Tickets for an online event or a virtual ticket are non-refundable. In the unlikely situation where the event is cancelled a 100% refund will apply.
If you are unable to attend, you may transfer access to a substitute delegate to the entirety of the online event at no extra charge up until 7 days before the live date.
Regrettably, no changes can be made to registrations within 7 days of the event.
Conditions of sale for Live Streaming
Owing to the nature of live streaming an event, the Organiser cannot be held responsible for any access, IT, internet, or Wi-Fi issues ticket holders may experience before, during or after the live broadcast.
In purchasing the ticket, the Ticket Holder is assumed to have, to the best of their ability, ensured they can access the live broadcast.
An individual ticket is for one event attendee. By purchasing an individual ticket, you agree not to share your access code or have others watching the live broadcast. An individual ticket also provides individual access to the On-Demand content of the event.
The Organiser will not be able to offer any technical support relating to any access, IT, internet, or Wi-Fi issues during or after the live broadcast.
Agenda Updates
The Organiser reserves the right to make amendments deemed to be in the best interest of the event.
Agenda/outline is correct at time of printing, please check online for any updates.
Please contact info@brightstar.co.nz or call 09 912 3616 for further information.
