Terms and Conditions

General

Early Bird and Super Saver prices will only be applied if payment is received, in full, no later than 5pm on the date specified. You will be re-invoiced should your payment not be received by this date.

We reserve the right to cancel any event 20 days from the event start date. If you are travelling to the event, we recommend that you do not make travel or accommodation bookings prior to this or, make flexible bookings that will not incur a cancellation fee.

Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the event be rescheduled or cancelled.

 

Live events policies

Entry to an event is for the registered individual only. Ticket sharing is not permitted.
Our commitment is to your safety. Our live events are run in line with industry best practice and government guidelines.

 

Individual Ticket Purchases

  • You may send a substitute delegate in your place for the entirety of the event at no extra charge.
  • Transfer your ticket within 5 working days from the event to another of our events of a similar value for no additional charge OR receive an event voucher to the value of your registration to be used within 12 months from date of issue
  • Confirm your cancellation in writing (email or letter) at least 30 days prior to the event to be considered for a refund (minus a 20% + GST service charge per registrant). Regrettably, no refunds can be made for cancellations received after this date; however, you will have access to any On Demand content upon request.

No offers will be available within 5 days from the event.

COVID-19: Due to the possibility of ongoing uncertainty around government regulations on mass gatherings in response to COVID-19 at any particular time or region, the organisers may determine to postpone the event or run the event online and On-Demand only. By registering for this event, you acknowledge and accept this possibility and accept that this is not valid grounds for requesting a refund. Your ticket will be valid for the new dates and/or the live or virtual formats.

 

Group Tickets Purchases
This ticket is for a set number of delegates at a specific event (eg a group of 5 for $5000). If you or a member of the group is unable to attend:

  • If one or more of the group is unable to attend substitute delegate(s) may attend in their place.
  • Partial refunds are not available if part of the group is unable to attend
  • Group tickets allow multiple delegates to take advantage of very special pricing. These offers relate to a specific event and it is not possible to transfer group purchase to other events.
  • If the whole group is unable to attend you must confirm your cancellation in writing (email or letter) at least 30 days prior to the event to be considered for a refund (minus a 20% + GST service fee). Regrettably, no refunds can be made for cancellations received after this date; however, you will have access to any On Demand content upon request.

COVID-19: Due to the possibility of ongoing uncertainty around government regulations on mass gatherings in response to COVID-19 at any particular time or region, the organisers may determine to postpone the event or run the event online and On-Demand only. By registering for this event, you acknowledge and accept this possibility and accept that this is not valid grounds for requesting a refund. Your ticket will be valid for the new dates and/or the live or virtual formats.

 

Online events policies

These terms and conditions relate to events that are designed and delivered from the beginning as online only events.

 

Virtual event or live stream ticket cancellation policy

Entry to an online event is for the registered individual only. Ticket sharing is not permitted.

Tickets for an online event or live stream are non-refundable. In the unlikely situation where the event is cancelled a 100% refund will apply.

If you are unable to attend:
For individual tickets, you may transfer access to a substitute delegate for the event at any point until three days before the live date. Tickets cannot be shared.

 

Conditions of sale for Live Streaming

Owing to the nature of live streaming an event, Brightstar cannot be held responsible for any access, IT, internet or wifi issues ticket holders may experience before, during or after the live broadcast.

The ticket holder has, to the best of their ability, ensured that they could access the live broadcast.

An individual ticket is for one event attendee. By purchasing an individual ticket, you agree not to share your access code or have others watching the live broadcast. An individual ticket also provides individual access to the recorded version of the event.

Brightstar will not be able to offer any technical support relating to any access, IT, internet or wifi issues during or after the live broadcast.

 

Agenda Updates

Brightstar reserves the right to make amendments deemed to be in the best interest of the event.
Agenda/outline is correct at time of printing, please check online for any updates.