8:50

Registration and Coffee

9:00

Welcoming Remarks from the Chair

9:10

CCCFA Reforms – Resetting Credit Regulation in Aotearoa New Zealand 

How regulatory reforms are impacting the sector and the way in which providers of financial products and services conduct business. Hear about the New Zealand example; when, where and how businesses can fall foul of their regulatory obligations and customer commitments. 

9:45

Navigating Overlapping Compliance – CCCFA, CoFI, AML/CFT

Traversing cross-regime obligations can, for many, represent one of the greatest complexities of the regulatory environment. Hear from those on the frontline about risk management in meeting cross-regime obligations.

10:30

Morning Break

11:00

Credit Reporting, AI and Data Use

With many facets of everyday life being determined by algorithms, how fair is it when this moves into the high-stakes space of determining lending outcomes? AI is here to stay and is becoming more bespoke as organisations seek out new ways to test our suitability. But, where does the line get drawn? Is AI advancing at a great pace than our privacy laws and how do we uphold consumer interests? Privacy and AI software experts share their views and insights in this dynamic space.  

11:40

Open banking, data protection – The Customer and Product Data Act 2025

Open banking is here! With four of the major trading banks embracing open banking this year and a fifth bank to follow in early 2026, this presentation explores the pros and cons that open banking brings. What is in store for the institution and how does this impact on the consumer?  

12:10

Q&A

12:20

Consumer protection; frauds, scams, AML  

Staying a step ahead of the scammers: The struggle to keep ahead of the scammers is real! As scammers and fraudsters seek out more sophisticated means to penetrate every aspect of financial life across the globe, the race to mitigate the risk posed and damage caused is an operational imperative for all institutions. From solicitor trust accounts to investment brokers and traditional banks, it appears that no one is immune from the risk of frauds and scams. While regulations offer some level of protection, there are still gaps that need to be plugged by the institutions’ own efforts. Hear from those on the frontline of protecting against frauds and scams about how they are mitigating risk and what is best practice in staying a step ahead of the scammers.

13:00

Lunch

14:00

Roundtable Discussions: Building trust and resilience – financial inclusion and access in a digital world.

14:40

Vulnerable customers and Responsible Lending Practice  

Protecting the interests of vulnerable customers is to strike that delicate balance between enabling financial aspirations along with managing the risk and stress that can come from the associated liability. With the vulnerable customer often being locked out of traditional lending opportunities they can be exposed to the long-term effects of high-risk lending. This presentation explores where these risks lie for both the consumer and the lender along with the special responsibilities associated with second-tier and high-risk lending.  

15:30

Summary Remarks from the Chair