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A deep dive into psychosocial safety and workplace mental wellbeing

30 July 2026 | InterContinental Wellington

Managing Psychosocial Risk

Operationalising approaches to psychosocial risk.

Brightstar is delighted to bring our important annual psychosocial risk conference to Wellington for the first time.  With a specific focus on how to address psychosocial risk in practice, the conference will analyse a range critical psychosocial risks, showcasing successful approaches to the identification and assessment of psychosocial hazards and the delivery of effective mitigation interventions.

The conference will also share crucial insights around building the capability and capacity to manage psychosocial risk within leaders, teams and organisations. and its integration within strategic HR, enterprise risk and health and safety systems.

Here's why you can't miss it

Psychosocial Risk Management

 Learn to identify, assess, and control workplace hazards and risks, and understand how to redesign work to promote wellbeing.

Building a Culture of Psychological Safety

Discover strategies for managing high-stress roles, addressing trauma, and handling issues like burnout and aggression.

Data-Driven Wellbeing Strategies

Use data to measure the impact of your wellbeing initiatives and explore real-world case studies to learn from successful strategies.

KEY SPEAKERS FROM 2025

Our 2025 lineup brought together leading advisors and thought leaders across a spectrum of sector expertise. 

2026 Speakers to be announced.

Vanessa Cooper

Principal Advisor – Mentally Healthy Work

WorkSafe Mahi | Haumaru Aotearoa

Nathan Lee

Branch Manager – Legal and Framework Policy Branch

Safe Work Australia

Suzi McAlpine

Author of “Beyond Burnout”

Founder and Director

Suzi McAlpine Leadership,
 

Workshop

Move beyond theory and into action.

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Venue

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Address

InterContinental Wellington
2 Grey Street, Wellington Central 

8:30

Registration and Coffee

9:00

Welcome and opening remarks from conference chair

9:10

Embedding psychosocial risk as a key organisational priority

  • Understanding your organisations obligations around psychosocial risk under existing WHS law and WorkSafe guidance

  • Identifying the psychosocial hazards our organisations expose workers to and understanding the impact these have on employee wellbeing and enterprise risk

  • How can organisations ensure and demonstrate a strong and proportionate level of accountability for psychosocial risk?

  • Outlining the key psychological frameworks that help organisations to understand and manage their psychosocial risks

  • Bringing psychosocial risk into the critical risk conversation - how do you decide on what is a critical risk and what isn't a critical risk?

  • Examining the interventions, controls and measures that can be put in place to around critical psychosocial risks

  • Tackling the conflation of wellbeing and psychosocial risk – does this have impact on the effectiveness of interventions when wellbeing solutions are implemented as psychosocial risk controls - can they ever be any more than just sticking plasters that don’t address the core risk?

  • Exploring the competitive advantage of being recognised as an organisation that prioritises, promotes and works to achieve workplace mental wellbeing

  • Highlighting the key metrics and indicators used to measure and review the effectiveness of psychosocial health and safety interventions

Dr. Georgi Toma, Director, HeartBrain Works & Honorary Research Fellow, University of Auckland

9.50

Reducing psychosocial risk by tackling workplace stress and burnout

  • Exploring how human beings respond to stress – why do some people burn out and not others?

  • Identifying the workplace psychosocial factors that can act as predictors of burnout

  • Recognising stressors - How to design solutions to address stressors and reduce potential psychosocial risk employees

  • Understanding the relationship between workload and burnout – exploring potential controls

  • Assessing the role and limitations of staff resilience programmes

  • Applying a mental well-being by design approach to redesigning work in order reduce stress, eliminate burnout and improve wellbeing

Sarah McGuinness, Founder and Specialist in Leadership, Burnout Prevention & Sustainable Performance, Revolutionaries of Wellbeing

10:30

Morning break

11:00

Clinical and business perspectives on managing psychosocial risk through the provision of EAP services

  • Reducing psychosocial risk through the provision of better mental health support

  • Sharing personal experiences of leader burnout and the development of a solution

  • Viewing psychosocial risks through the lens of prevention

  • Managing psychosocial risks across generations

11.30

Better Work by Design: How to design mentally healthy work

  • Exploring how the Better Work by Design (BWBD) process allows organisations to meet their obligations to identify and manage work-related psychosocial risks and an opportunity to design work so that people thrive and organisations succeed

  • Examining the 5-stage BWBD process that enables the identification and management of work-related factors that either harm or are protective of mental health and wellbeing

  • Analysing the tools available to identify both psychosocial risks and protective factors

  • Engaging workers doing similar work to provide a work-as-done as opposed to a work-as-imagined view of their current work in relation to factors that are harmful to, as well as protective of, their wellbeing

  • Understanding how BWBD acknowledges workers as the experts in their work and its impacts

Dr Hillary Bennett, Partner, Leading Safety Ltd

12.20

Case study: Designing Mentally Healthy Work - NZ Post’s Psychosocial Risk Management Journey

Mental wellbeing at work is shaped less by individual resilience and more by how work itself is designed, led and experienced. In this session, NZ Post shares its Psychosocial Risk Management journey and how the organisation moved from a traditional “wellbeing support” model to a structured, evidence‑led approach to managing psychosocial risk. Drawing on real insights from operational environments, this session explores how leadership behaviours and everyday systems, can either protect mental wellbeing or unintentionally create harm – focusing on team climate to drive organisational culture:

  • Embedding psychosocial risk management into business-as-usual processes and making psychosocial risk a normal part of organisational conversations, decision making and work design

  • Hearing how NZ Post identifies psychosocial risks and protective factors through worker engagement and translates insight into practical, work‑based controls

  • Understanding how leadership behaviours, team climate, and everyday systems can either protect or harm mental wellbeing

  • Reframing mental wellbeing as a work design and leadership issue – not just individual resilience

  • Learning how NZ Post embedded an evidence led psychosocial risk approach through Better Work by Design

  • Exploring the critical role workers, leaders, and the wider people and HR team play in driving a healthy and sustainable workforce and making mentally healthy work business as usual

Pauline Cox, Psychosocial Risk Lead, NZ Post

12.40

Lunch and networking

1.40

Panel discussion: Everybody’s business - coordinating the management and prevention of psychosocial risk

  • Assessing current levels of organisational maturity around psychosocial risk

  • Exploring the practical interaction between leaders, HR teams, operational management, risk managers. health & safety practitioners and wellbeing teams around psychosocial risk

  • Where does responsibility lie for psychosocial risk and how do we avoid everyone thinking it’s someone else issue?

  • Understanding how different teams from across a business can come together and present an integrated front in managing psychosocial risks

  • How can businesses better operationalise mentally healthy work and communicate psychosocial risks in language that resonates and connects with operational leaders

  • Building the capability and the capacity of frontline teams to manage psychosocial risk

  • Developing HR processes that take a risk management-based approach to managing psychosocial risk

Millie Thompson, Manager Workplace Wellbeing|Health Safety Security & Wellbeing, Ministry of Social Development

Suzie McDonald, Principal Advisor (Health & Wellbeing) Welbeing, Health & Safety Te Kaporeihana Āwhina Hunga Whara | ACC

Liam Scopes, Chapter Lead – Wellbeing, Injury Management & Prevention, Air New Zealand

Megan Elmiger, General Manager People, Safety and Marine, CentrePort Limited

2:25

Case study: Achieving organisational and leadership buy-in to psychosocial risk and wellbeing

  • How can we ensure that psychosocial risk is a top table conversation?

  • How to continue growing engagement and maturity in ever-changing organisations

  • How can we better connect the frontline experience of employees and the impact of work on their mental wellbeing with leaders' strategic vision and organisational priorities?

  • Understanding the impacts of business strategy on frontline wellbeing and how unaddressed psychosocial risks can threaten business strategy

  • Integrating psychosocial risks into operational risk management, organisational culture, and daily behaviours

Drew Divehall, Senior Wellbeing Advisor, Capability and Culture Team, Department of Conservation - Te Papa Atawhai

2.55

Case study: Delivering psychosocial risk management in the health system

  • Sharing our journey at Health New Zealand – Te Whatu Ora to address psychosocial risk

  • Identifying and assessing the psychosocial risks in modern healthcare workplaces

  • Running psychosocial risk assessments in practice and how to keep kaimahi engaged throughout

  • Practical tips for engaging with staff and working with them to instigate change

Sarah Ratima-Nolan, Development and Delivery Lead – Psychosocial Risk and Wellbeing, Health New Zealand – Te Whatu Ora

3.25

Afternoon refreshments

3:45

Case study: The relationship between psychosocial risk and culture in prison

Based on three years of research within NZ prisons. This session will provide discussion about the following key themes and share wider insights from the work in Corrections for other frontline and other public service environments:

  • Understanding the relationship between psychosocial risk and culture – two sides of the same coin

  • Exploring how staff combine person and culture centred activity and decision-making alongside risk-management and control

  • Assessing how holistic, outcome-oriented activity indirectly addresses psychosocial risk – but is an enabler, not a control

  • Why culture in social services is different, and is a core operational function

  • The potential of maturity and maturity modelling as an indirect enabler of improvement

Chris Eastham, Principal Advisor Health - Safety and Wellbeing, Department of Corrections

4:15

Case study: Wellbeing at work in high-risk roles: Learnings from disaster recovery

  • What does wellbeing at work look like in high‑pressure environments - navigating government and community expectations while walking alongside those who have experienced a traumatic and life changing event?

  • Examining the value of a psychosocial risk management approach grounded in kaimahi experience, enabling the identification of mitigations that are effective and meaningful

  • Exploring the hierarchy of controls in the context of disaster recovery, focusing on where risks can be eliminated or reduced, and how harm can be minimised when elimination is not possible

Katie Watson, Squad Engagement Lead | Psychosocial Recovery and Wellbeing Specialist

Revolutionaries of Wellbeing

4.45

Chair's summary remarks and end of conference followed by networking reception

Speakers

Katie Watson

Psychosocial Risk Consultant | ROW Squad Engagement Lead
Revolutionaries of Wellbeing
Katie is a Psychosocial Risk Consultant and Squad Engagement Lead at Revolutionaries of Wellbeing (ROW). She has experience in community and social disaster recovery, having previously held the role of Psychosocial Recovery Lead for the Tāmaki Makaurau Recovery Office. Katie is currently supporting Auckland Council to develop and deliver their organisational approach to psychosocial risk management. With a background in community engagement, Katie’s work focuses on bringing together risk management and the human side of wellbeing to create healthier, more sustainable workplaces. She is particularly interested in how psychosocial risk can be understood and applied in real-world organisational contexts. Katie lives in a beautiful community in West Auckland with her husband, three children, two cats, four chickens and – because life’s not complicated enough – a border collie puppy! She is also currently writing a book with her best friend about their breast cancer journeys.

Liam Scopes

Chapter Lead – Wellbeing, Injury Management & Prevention | People Safety & Aviation Medicine
Air New Zealand

Suzie McDonald

Principal Advisor (Health & Wellbeing) Welbeing, Health & Safety
Te Kaporeihana Āwhina Hunga Whara | ACC

Chris Eastham

Principal Advisor Health - Safety and Wellbeing
Department of Corrections
Chris Eastham is an experienced HSW professional who has worked in small business, healthcare, oil and gas.  Chris has worked at the Department of Corrections for five years with a focus on HSW and organisational improvement.  Chris is also a husband and parent of two and volunteers in the community as Chair of Adventure School Board as a member of Paekakariki surf club.

Millie Thompson

Manager Workplace Wellbeing - Health Safety Security & Wellbeing
Ministry of Social Development
Millie Thompson is the Manager Workplace Wellbeing at the Ministry of Social Development where she leads their strategic approach to psychosocial safety and workplace wellbeing. Drawing on experience across the New Zealand Defence Force, WorkSafe New Zealand, and the Government Health and Safety Lead, Millie has played a key role in advancing system-level approaches to mentally healthy work and psychosocial risk management. She led the New Zealand public sector’s cross-agency focus on psychosocial safety, contributed to regulatory guidance in this area, and partnered with Massey University to establish practitioner development in mentally healthy work. Millie holds a master’s degree in organisational psychology and is currently completing a postgraduate diploma in organisational psychology as part of her pathway toward registration as an organisational psychologist.

Sarah McGuinness

Founder and Specialist in Leadership, Burnout Prevention & Sustainable Performance
Revolutionaries of Wellbeing
I’m the founder of ROW and I’m determined to break burnout culture. I share big ideas, upskill leaders and champions, and guide businesses on how to improve the workplace – for good. I openly share my burnout journey to help others avoid the same experience. I’m still learning to take my own advice (!) so I bring lived experience to this,  alongside my professional expertise. Join the revolution with me.

Dr Georgi Toma

Director, HeartBrain Works &
Honorary Research Fellow, University of Auckland
Dr Georgi Toma is a recognised expert in psychosocial risk, workplace wellbeing, and organisational mental health. She is the Director of Heart Brain Works, a consultancy that supports organisations across Australia and New Zealand to manage psychosocial hazards and create mentally healthy workplaces through evidence-based, people-centred strategies. She is also an honorary research fellow at the University of Auckland where she conducts research on occupational stress, burnout, workplace mental health, and psychosocial risk factors — including high workload, poor leadership, emotional demands, and bullying. Georgi’s expertise lies in bridging the gap between research and practice. Over the past decade, Georgi has helped public and private sector clients — including Uber, RMIT University, Hitachi Energy, and Environment Canterbury — to assess psychosocial risks, design targeted interventions, build leadership capability, and strengthen safety culture. She is the creator of the Psychosocial Risk Maturity Scale™, a diagnostic tool that enables organisations to benchmark their systems and practices and plan meaningful improvements. She also developed the Wellbeing Protocol — the only scientifically validated mental health training program in Australia and New Zealand proven to reduce stress and burnout. Research studies conducted by the University of Auckland with teachers and nurses found the Wellbeing Protocol can help reduce stress by up to 58%, burnout by up to 60%, and improve mental wellbeing by up to 103%. Georgi’s approach is anchored in systems thinking, the hierarchy of controls, and current legal frameworks such as ISO 45003 and national WHS legislation. She works closely with WHS, HR, and executive teams to ensure risk management processes are not just compliant, but embedded into how work is designed and led. Known for her clarity, warmth, and deep subject-matter expertise, Georgi is a sought-after speaker, educator, and advisor. Her work is guided by the belief that mentally healthy work isn’t just possible — it’s essential for long-term organisational success, psychological safety, and human dignity.

Dr Hillary Bennett

Partner
Leading Safety Ltd
Hillary has worked as both an internal and external health and safety consultant to a wide range of private, government, and non-government organisations across many sectors in New Zealand and Australia. In 2011, she established Leading Safety with Philip Voss. Hillary has a strong focus on designing mentally healthy work. She developed the Business Leaders’ Health and Safety Forum guides Mental Health and Wellbeing at Work and Protecting Mental Wellbeing at Work. Both sense-making frameworks have been used extensively in government agencies and private organisations. Hillary is a regular presenter at national and international health and safety forums. In 2019, she received the Lifetime Achievement Award at the New Zealand Workplace Health and Safety Award

Pauline Cox

Psychosocial Risk Lead
New Zealand Post

Pauline Cox is the Psychosocial Risk Lead at NZ Post and the 2025 recipient of WorkSafe’s Wellbeing Champion Award. Working closely with people across the organisation, Pauline also helped guide NZ Post to win the 2025 Wellbeing Award for its psychosocial risk approach.

She has led an organisation‑wide shift to a systematic, risk‑based approach to wellbeing that aligns with NZ Post’s safety management system – reducing psychosocial risks while enabling teams to work more effectively and perform at their best.

With the programme now well established, leaders have clearer visibility of team strengths, emerging risks, and overall wellbeing. This is supported by consistent risk escalation processes, strengthening assurance for the executive team and Board.

Drew Divehall

Senior Wellbeing Advisor
Department of Conservation - Te Papa Atawhai
Drew has led DOC’s approach to psychosocial risks and employee wellbeing for the past 4 years, taking DOC from a low maturity ‘yoga and fruit bowls’ approach to a strategic and evidence-based approach focused on maturing DOC systems and culture to better manage risks, support wellbeing, and enable performance. Drew draws upon a range of experiences to help bring psychosocial risk and wellbeing to life in an engaging and impactful way. Drew started his journey 8 years ago, when he started offering mental health awareness trainings to his colleagues. Since then, Drew has worked in a range of roles across operations, leadership, health and safety, and people and culture. Drew is currently completing a Masters in Organisational Psychology and is interested in how we strike a balance between evidence-based interventions and pragmatic solutions in increasingly resource constrained organisations.

Megan Elmiger

GM People, Safety and Marine
CentrePort Limited

Megan Elmiger is CentrePort’s General Manager People, Safety and Marine. Megan joined CentrePort in November 2021 as GM People, Safety and Culture, and in 2023 the role was expanded to include Marine and Environment.

Megan is passionate about ensuring CentrePort attracts and retains people who are aligned with CentrePort’s values – bSafe, Aim Higher, Make it Happen, and One Team. Injury prevention, effective health and safety systems, communication, wellbeing and leadership are key areas of focus that Megan applies across her team.  CentrePort has attained the Level 1 Wellbeing Tick Accreditation and are cultivating a workplace where everyone can thrive.

Megan has 26 years of service with the NZ Army, and has significant experience in strategy, leadership, HR Management, and logistics operations, both domestically and internationally.

Megan holds a Masters Degree in International Security from Massey University and is currently on the Board of WISTA NZ (Women’s International Shipping and Trading Association).

Sponsors

Exhibitors

Geneva Wellbeing

Umbrella Wellbeing

Heart and Brain Works

Clearhead

Supporting Organisation

HASANZ

Umbrella Wellbeing

Umbrella Wellbeing

Umbrella Wellbeing

Umbrella Wellbeing

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