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Save 15% off Brightstar owned or partnered conferences and training courses – use promocode ‘SPRING15’ at checkout. View All Events.

Engaging your Customers in Today’s Landscape: Can you hear them clearly?

The New Zealand customer: famously friendly, known for their “sweet as” attitude. But beneath that surface lies a wealth of valuable insights just waiting to be tapped. In this challenging economic climate, understanding the true voice of your Kiwi customer is no longer a luxury – it’s a necessity for survival.

The VOICE CX Summit is designed to help you do just that. But before we dive in, let’s confront some critical questions:

Are you truly listening to your customers? Kiwis might be hesitant to complain directly, but their voice still matters. Are you actively seeking their feedback in a way that respects and values their time and experience with your business?

Can you decode the Kiwi code? We’re a pretty non-confrontational bunch. A raised eyebrow or a slightly quieter “yeah, nah” can speak volumes. Are you attuned to the subtle cues that reveal what your customers really think and feel?

The risk of ignoring the Kiwi customer’s voice is significant:

Customers who don’t voice their frustrations can become silently dissatisfied. This hidden dissatisfaction can build up over time, ultimately leading them to switch to a competitor and potentially bad-mouth your business. Additionally, failing to address these underlying customer needs can mean missing out on valuable opportunities to improve your products and services, putting you behind the competition.

Apathy in a tough economy:

In today’s tough economic climate, customer loyalty is a golden ticket. Consumers have more options than ever before, and with wallets tightening, they’re looking for brands that truly resonate with them. Without a strong emotional connection, built on understanding their needs and exceeding expectations, they’ll have no qualms about walking away to a competitor.

Remember, in this economy, business as usual won’t cut it. The VOICE CX Summit is your chance to learn how to listen actively, understand the Kiwi customer on their terms, and build genuine connections that will weather any economic storm. Are you ready to hear what your customers are really saying?

Learn more about VOICE CX Summit here:

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Brightstar Spring Sale Promotion Terms & Conditions

1. The Offer

This promotional offer is for a 15% discount on the current advertised price of eligible Brightstar owned and partnered conferences and public training courses.

2. Promotional Period

The Spring Sale promotion is valid only from 13 October 2025 through 15 November 2025 (the “Promotion Period”).
All course and conference registrations must be fully completed, paid for, and confirmed by Brightstar within the Promotion Period to qualify for the discount.

3. Eligibility and Redemption

3.1 Eligible Products

The discount applies only to the standard price of Brightstar’s public training courses and conferences as listed on the Brightstar website.

3.2 How to Redeem

To receive the 15% discount, customers must enter the promotional code SPRING15 during the checkout process.

3.3 Exclusions and Limitations

The discount does not apply to, and cannot be used for:
• Custom, private, or in-house training programs.
• Courses or conferences already registered for, or attended, prior to the Promotion Period.
• Any associated costs, including but not limited to, taxes, travel, or accommodation.

3.4 Discount Stacking

This 15% discount cannot be combined with any other offer, promotion, coupon, or discount code. If an eligible course is already subject to another discount, the customer will receive the greater of the two discounts, but not both.

4. Payment and Enrollment

4.1 Full Payment Required

Full payment of the discounted course or conference fee is required at the time of registration. Enrollment is not confirmed until full payment is received and processed by Brightstar.

4.2 Standard Terms Apply

All bookings are subject to Brightstar’s standard terms and conditions of sale for training and conferences, which are available here.

5. Transfers, Cancellations, and Refunds

5.1 Refund Policy

In the event of a cancellation or request for a refund, the refund amount will be calculated based on the actual discounted price paid by the customer, not the original standard price. Standard Brightstar cancellation policies apply.

5.2 Registration Transfers

If a registration is transferred to another individual, no further or additional discount will be applied to the new registration.

6. General Provisions

6.1 Right to Modify

Brightstar reserves the right to modify, suspend, or terminate this promotion, including these Terms and Conditions, at any time without prior notice. However, all registrations completed and fully paid for prior to such modification or termination will be honored.

6.2 Acceptance of Terms

By proceeding with a registration using the promotional code [SPRING15], the customer agrees to be bound by these Terms and Conditions.

Times are tough, but professional development doesn't have to be

Invest in your team with our Buy One, Get One Free conference ticket offers across a number of our February-March events. Hurry, offers end 20 December!