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30 JULY 2026 | InterContinental Wellington

THE CHANGE & TRANSFORMATION SUMMIT

Culture | Strategy | Engagement | Capability | Delivery

As organisations grapple with rapid change and evolving business landscapes, successful transformation is imperative for long-term success. This event provides essential insights and strategies to navigate complex change initiatives, mitigate risks, and unlock significant performance improvements.


Are you ready to lead your team through successful change?

In today’s rapidly evolving business landscape, the ability to adapt and transform is critical to long-term success. Join us for a comprehensive exploration of the key strategies and techniques to navigate organisational change and drive lasting impact.

Mastering Change Management 

Learn proven methodologies and frameworks to effectively manage large-scale transformations.

Cultivating a Change-Positive Culture

Discover how to foster a culture that embraces change and drives innovation.

Leveraging Leadership for Transition 

Gain insights from experienced leaders on inspiring and guiding teams through change

Practical Tips & Case Studies 

Benefit from real-world examples and actionable advice to implement change effectively.

The Psychology of Change

Understand the emotional and cognitive factors that influence individual and organisational responses to change

This event is ideal for:

  • Executives and leaders: Those responsible for driving strategic change and organisational transformation.
  • Change management professionals: Individuals who specialise in managing and leading change initiatives.
  • HR professionals: HR leaders and practitioners interested in fostering a culture of change and employee engagement.
  • Consultants and advisors: Professionals who support organisations in their change and transformation journeys.
  • Anyone seeking to develop their leadership skills and ability to navigate change.

Venue

The location and how you can get there

Address

InterContinental Wellington
2 Grey Street, 
Wellington Central

8:30

Registration and Coffee

9:00

Welcome from the Chair

Dr. Shireen Chua, Director | Intercultural Coach | Facilitator, Third Culture Solutions

9:10

Transformation starts with leadership: Setting the tone from the top

  • Why most transformations fail at the human layer, not the technology layer

  • The leadership behaviours that shape trust, culture, and momentum

  • Aligning executive teams around a shared narrative for change

  • Creating clarity in environments of uncertainty, pressure, and fatigue

  • What visible leadership looks like during transformation

  • Building leadership and compatibility in multiple organisation relationships during transformations

Allan Sampson, Executive Leadership | Business Transformation & Strategy; ex Country Manager NZ, Gentrack

9:50

From intent to adoption: Making change stick in the real world

  • Why change initiatives fail after launch, even when the strategy is sound

  • Designing change around real behaviours, not ideal processes

  • Overcoming resistance, disengagement, and passive non-compliance

  • Building ownership at every level

  • Measuring success through behaviour change, not activity or rollout

Sarah Able, Chief People and Culture Officer, The Co-operative Bank

10:30

Morning break

11:00

The foundations of successful change - Why trust must be built long before transformation begins

  • Translating complex transformation into clear, meaningful messaging for different audiences

  • Supporting leaders to communicate consistently, visibly and with credibility

  • Navigating ambiguity, difficult conversations and change fatigue across organisations

  • Ensuring communication drives clarity, trust and action – not just awareness

Nigel Wilson, Communications, Culture & Change Leader

11:45

Communication & Culture in an Age of Accelerating Change

  • Why communication breaks down when technology, AI, and constant change reshape how people work

  • How “digital body language” influences trust, culture, psychological safety, and engagement

  • The hidden impact of technology on human connection, interpretation, and workplace behaviour

  • Why leaders must rethink communication in environments shaped by hybrid work, AI, and information overload

  • Practical strategies to strengthen trust, reduce friction, and lead humans through transformation

Melissa Crawford, Futurist, Technologist and Culture Change expert

12:30

Lunch

1:30

Beyond the AI hype: Embedding AI into how work gets done

  • Why AI fails without workforce readiness, trust, and clear use cases

  • Designing AI-enabled workflows that augment how people work

  • Moving from pilots to production: governance, data readiness, and integration challenges

  • Building confidence vs resistance across teams – overcoming the AI FUD cycle

  • Measuring success: adoption, productivity uplift, and decision quality, not just deployment

Michelle Burke, Data and AI specialist consultant

2:10

The change capability gap: Why strategy fails in execution

  • The missing middle: translating strategy into day-to-day behaviour

  • Building internal change leadership at every level across the organisation

  • Practical approaches to driving adoption and accountability

  • Embedding change as a core organisational muscle

Amy Cavanaugh, Head of Transformation, Public Trust

2:50

Leading people through sustained change

  • The cumulative impact of continuous change on teams and leaders

  • Managing fatigue, disengagement, and change saturation

  • Supporting people through uncertainty, ambiguity, and shifting priorities

  • Maintaining performance while navigating ongoing transformation

Dr. Shireen Chua, Director | Intercultural Coach | Facilitator, Third Culture Solutions

3.30

Afternoon break

3:50

Empathetic Change Management - walking in someone else’s shoes

  • Moments of Truth

  • How to foster a culture of empathy

  • Developing a shared vision for change and adaptable leadership

  • Overcoming challenges to empathetic engagement

Penny Hurlstone, Change Management Lead, Spark New Zealand

4:20

Closing keynote: The future of change leadership

  • Why change is no longer an initiative, but a constant state

  • The leadership mindset required to lead in ongoing transformation

  • Building organisations that continuously adapt and evolve

  • What NZ organisations must do to stay competitive while staying human-centred

Scott Wright, Founder & CEO, The HI Company

5:00

Chair's summary remarks and end of conference followed by networking reception

Speakers

Sarah Able

Chief People and Culture Officer
The Co-operative Bank

Michelle Burke

Data and AI specialist consultant
Michelle Burke is an AI, data, and information leader passionate about helping organisations use data in ways that create meaningful, lasting impact. She has led teams to build modern cloud-based analytics platforms, strengthen governance, and turn ambitious information strategies into practical outcomes. At the Reserve Bank of New Zealand, Michelle led the organisation’s first data and information strategy – a people-first transformation recognised internationally by the Central Banking Awards. She thrives at the intersection of strategy and delivery, bringing diverse teams together, navigating complexity, and enabling others to succeed. Michelle believes great data work is ultimately about people, culture, and empowering informed decision-making.

Nigel Wilson

Communications, Culture & Change Leader

Nigel Wilson is a senior communications and engagement leader with more than 20 years’ experience helping large and complex organisations navigate transformation, uncertainty and high-pressure environments.

He is currently GM Corporate Communications at KiwiRail, where he has led communication and engagement through significant organisational change, major operational events, and periods of intense public and stakeholder scrutiny. His experience spans executive communication, internal culture and engagement, leadership alignment, crisis communication, and translating complex strategy into clear, human-centred narratives.

Prior to KiwiRail, Nigel held senior communications roles at organisations including Spark, BNZ and Fonterra, working across large-scale transformation programmes, culture and leadership initiatives, and enterprise-wide change.

Nigel is particularly interested in the role trust, clarity and leadership behaviour play during periods of transformation, and how organisations can communicate in ways that build credibility, reduce confusion and support meaningful change adoption.

Nigel is known for combining strategic insight, operational realism and engaging storytelling to help leaders think differently about trust, communication and change.

Melissa Crawford

Director
Tech with Heart
Melissa Crawford is a leading Expert in the Future of work. With a rare skillset crossing both people and technology. Her earlier career has included senior roles across NZ’s largest organisations crossing a variety of industries including Tech, Airline, Banking, FMCG, Retail, Education and Energy. Melissa has two technology degrees and is currently completing a Master of Science in Psychology. Using this focus across Technology and People Melissa applies this to her Futurist and Strategic Foresight work. Melissa is a graduate from both The Institute for the Future and Houston University’s Foresight programmes as well as being a member of the Association of Professional Futurists. In 2025 Melissa was awarded the Emerging Directors Award from the Institute of Directors. Melissa is the Director of Tech with Heart where she helps companies with their future strategies, holds a place on a number of governance and advisory boards and is a sought-after global keynote speaker. Her passion is sharing her knowledge with learning curious people and working on strategic projects to help shape a better future.

Scott Wright

Founder
The HI Company

Scott Wright is a speaker, TEDx presenter and founder of The HI Co, with 30 years of senior commercial and executive leadership experience across iconic businesses including Frucor Suntory, Lion, Goodman Fielder, DB and Cadbury. A former Marketing Director, Commercial Director and General Manager, Scott has spent nearly two decades on executive leadership teams, leading strategy, driving growth, building cultures and navigating disruption from the inside.

His recent TEDx talk, What Are Your Yellow Shoes?, explored how to best invest in your Human Identity and presence as a strategic asset, not just a soft skill. Scott’s message for finance and accounting leaders is that knowing your personal leadership brand is a critical skill to underpin your effectiveness.

Amy Cavanaugh

Head of Transformation
Public Trust

Allan Sampson

Executive Leadership | Business Transformation and Strategy
Allan is a seasoned executive, specialising in business leadership, strategy, and large scale transformations. Most recently, he led the Gentrack business here in New Zealand through a truly transformative period. Throughout his career, he has also experienced countless transformations with Gentrack’s clients in the field. This high-stakes corporate experience in Energy and Water Utilities, has involved steering organisations through complex strategic shifts, major commercial resets, large-scale implementation and delivery initiatives. Allan understands firsthand that successful transformation is never just a technical challenge; it is fundamentally a human one. He is deeply passionate about what it takes to build real organisational trust, maintain execution momentum under pressure, and navigate the team fatigue that comes with sustained change. Today, he will challenge us to look past standard frameworks and explore what active, visible leadership truly looks like in the messy middle of execution.

Supporting Organisation

Don't miss out on the connections and credibility boost!

Live B2B events are your chance to shine. Showcase your thought leadership, solidify your market position, and forge valuable connections with potential customers – all at once.

This exclusive event puts you in front of a highly skilled audience hungry for insights. Get ready for meaningful engagement that drives results.

Plus, we have some unique opportunities to put your company, products, and services in the spotlight.

Ready to take your brand to the next level? Contact us today to learn more or secure your spot at this leading event.

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Tickets - choose your option

DOUBLE PASS

PRICE PER PERSON
$ 1100 + gst Per Person
  • Must be from the same organisation & book at the same time. For valid tickets, payment by 30 July, 2026.

INDIVIDUAL TICKET

LOCAL, CENTRAL GOVT, NGO RATE
$ 1499 + gst
  • For valid ticket, payment by 30 July, 2026.

INDIVIDUAL TICKET

STANDARD
$ 1699 + gst
  • For valid ticket, payment by 30 July, 2026.

SUPER SAVER

LOCAL, CENTRAL GOVT, NGO RATE
$1499
$ 1099 + gst
  • For valid ticket, payment by 12 June, 2026.

SUPER SAVER

STANDARD
$1699
$ 1299 + gst
  • For valid ticket, payment by 12 June, 2026.

EARLY BIRD

LOCAL, CENTRAL GOVT, NGO RATE
$1499
$ 1299 + gst
  • For valid ticket, payment by 30 June, 2026.

EARLY BIRD

STANDARD
$1699
$ 1499 + gst
  • For valid ticket, payment by 30 June, 2026.
Registration Conditions

Ticket Terms
All prices are in New Zealand dollars ($NZD)
A surcharge of 2.5% + GST applies to credit card payments on top of the total amount.
Pre-Sale Tickets are valid only for the specific event for which they were purchased and cannot be transferred to other events. To remain valid, Super Saver and Early Bird tickets must be paid by date quoted.
Group ticket options are valid for registrations from the same organisation, booked at the same time.
By selecting any special pricing offer for classes of organisation, sector, or individuals or using any promotion code, you are asserting to the organiser your right to claim any such pricing offer, and acknowledge the organiser’s right to audit such claim and, if in the opinion of the organiser using its sole discretion the conditions for special pricing are not met, reject any registration.

For full terms & conditions, please visit https://www.brightstar.co.nz/terms-and-conditions

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