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Save 15% off Brightstar owned or partnered conferences and training courses – use promocode ‘SPRING15’ at checkout. View All Events.
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Optimising Warehouse Performance

Optimising Warehouse Performance

For any large manufacturer, producer or distributor, the efficient operation and management of the warehouse is a key area where competitive advantage can be gained and exploited.

From the fundamentals of warehouse management and warehouse management systems, to performance and information management, this training course has been designed to meet the professional development needs of all those involved in the management of large warehouse and distribution facilities.

Key Learning Outcomes

  • The fundamentals of warehouse management
  • Warehouse design, layout & equipment
  • Measuring & managing warehouse performance
  • Opportunities for warehouse improvement
  • Your responsibilities in health & safety
  • Managing & motivating warehouse staff

Past Attendee Testimonials

Excellent course. I liked the amount of information covered and the ideas it gave me.

Sam Elton-Walters, Team Leader Distribution Centre, WEL Networks

Keith and his mountain of knowledge and expertise has empowered me to look into simple ways to better our current processes.

Elizabeth Lopesi, Logistics Manager
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The fundamentals of effective warehouse management

  • How does your warehouse fit into the organisation’s corporate strategy?
  • How your warehouse fits into the overall supply chain of the company?
  • What are the key functions & operations of a typical warehouse?
  • Warehousing equipment: Ensuring the right tool for the right job 

Storage equipment

  • Conveyor equipment
  • Forklift equipment
  • Manual equipment

Effectively managing your OHS obligations in the warehouse

  • What are the health and safety responsibilities for the employer?
  • How can an effective health and safety programme benefit your organisation?
  • What can you do to ensure organisational buy in?

Designing effective warehouse layout

  • What issues do you need to consider for optimal layout?
  • What are potential problem areas?
  • Making the trade-off – space and time issues
  • Practical exercise: Designing an effective warehouse layout

Tools to optimise warehouse performance

  • Visual Performance methods
  • Lean tools

Managing the flow of information and identifying key performance indicators in your warehouse

  • Practical exercise: Managing the performance of your warehouse
  • What information is important to your warehouse and why?
  • Developing KPIs
  • What are the key issues and challenges of measuring performance?
  • What are the roots of poor performance and how can you improve upon them?
  • Productivity evaluation techniques

Inventory management

  • What is inventory management?
  • Managing and controlling inventory
  • Identifying areas where inventory can get out of control
  • Cycle counting process

Managing and motivating your warehouse and staff

  • Understanding motivation and its impact on your staff
  • Measuring your staff satisfaction
  • How can you increase the involvement of staff?

Keith has over 20 years of supply chain experience working in New Zealand and Europe. He has worked in industries as diverse as automotive, plastics, pharmaceuticals, timber, electronic, clothing and distribution.Keith consults on a very broad range of senior management, health and safety and supply chain management issues, offering strategic advice and training on all facets of supply with a “sustainable lowest total cost” focus. He is the President of the Chartered Institute of Logistics and Transport (CILT).

Keith has presented at conferences both in New Zealand and internationally, has lectured at a tertiary level and is also involved in NZQA assessment. He facilitates the internationally recognised C.P.M. (Certified Purchasing Manager) qualification in New Zealand. 

Health & Safety

Keith has been a Health and Safety Manager for 20 + years in a variety of different organisations.  Originally working in the supply chain sector, Keith has embedded sound H&S systems in a wide variety of industries – for instance: manufacturing, distribution, hospitality, panel and paint, schools, food and even the volunteer sector. The majority of Keith’s time recently is helping organisations get ready for the new health and safety legislation; writing manuals, consulting, training and writing board papers. What he has found is that every organisation has different hazards and issues, which affects the way they have to apply the new legislation.  Keith has worked with issues such as:

  • When an employee needs to carry firearms as part of their role
  • Staff having to cope with very aggressive and intoxicated members of the public
  • Trying to manage the H&S of hundreds of volunteers in a hazardous environment
  • H&S for staff handling large sums of cash
  • The medical profession with drugs and needles
  • 50+ stores people in one company picking from height
  • Management of H&S in relation to event management
  • Loan workers and working at night in isolation

Keith Robinson

Facilitator - Procurement, Supply Chain & Distribution

Course dates to be announced

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Brightstar Spring Sale Promotion Terms & Conditions

1. The Offer

This promotional offer is for a 15% discount on the current advertised price of eligible Brightstar owned and partnered conferences and public training courses.

2. Promotional Period

The Spring Sale promotion is valid only from 13 October 2025 through 15 November 2025 (the “Promotion Period”).
All course and conference registrations must be fully completed, paid for, and confirmed by Brightstar within the Promotion Period to qualify for the discount.

3. Eligibility and Redemption

3.1 Eligible Products

The discount applies only to the standard price of Brightstar’s public training courses and conferences as listed on the Brightstar website.

3.2 How to Redeem

To receive the 15% discount, customers must enter the promotional code SPRING15 during the checkout process.

3.3 Exclusions and Limitations

The discount does not apply to, and cannot be used for:
• Custom, private, or in-house training programs.
• Courses or conferences already registered for, or attended, prior to the Promotion Period.
• Any associated costs, including but not limited to, taxes, travel, or accommodation.

3.4 Discount Stacking

This 15% discount cannot be combined with any other offer, promotion, coupon, or discount code. If an eligible course is already subject to another discount, the customer will receive the greater of the two discounts, but not both.

4. Payment and Enrollment

4.1 Full Payment Required

Full payment of the discounted course or conference fee is required at the time of registration. Enrollment is not confirmed until full payment is received and processed by Brightstar.

4.2 Standard Terms Apply

All bookings are subject to Brightstar’s standard terms and conditions of sale for training and conferences, which are available here.

5. Transfers, Cancellations, and Refunds

5.1 Refund Policy

In the event of a cancellation or request for a refund, the refund amount will be calculated based on the actual discounted price paid by the customer, not the original standard price. Standard Brightstar cancellation policies apply.

5.2 Registration Transfers

If a registration is transferred to another individual, no further or additional discount will be applied to the new registration.

6. General Provisions

6.1 Right to Modify

Brightstar reserves the right to modify, suspend, or terminate this promotion, including these Terms and Conditions, at any time without prior notice. However, all registrations completed and fully paid for prior to such modification or termination will be honored.

6.2 Acceptance of Terms

By proceeding with a registration using the promotional code [SPRING15], the customer agrees to be bound by these Terms and Conditions.