Understanding how clinical governance brings together quality improvement, patient safety, consumer and whanau partnership, workforce capability, data, risk, learning from harm and improvement methodologies - helping people see how these elements connect within a clinical governance system

Using clinical governance as the mechanism to connect what happens at the point of care with organisational leadership, accountability, culture

Exploring the evolution of clinical governance thinking in New Zealand Australia and internationally

Understanding the importance of helping boards, executives, clinical leaders and the broader workforce understand not only what good quality and safety practice looks like, but how their respective roles fit within an effective clinical governance system

Implementing and operationalising clinical governance and quality in practice

How can we develop effective clinical governance to foster clinical excellence which is continuously improving for better health outcomes and experiences?

Sharing tangible examples of how clinical governance is operationalised in reality and practice

Collaborating to develop a vision and an action plan

Reinforcing the critical importance of workforce wellbeing and psychosocial health within high quality, safe health systems

Sharing our journey at Health New Zealand – Te Whatu Ora to address psychosocial risk

Identifying the psychosocial hazards that modern healthcare environments expose workers to and understanding the impact these have on staff wellbeing, care quality, clinical risk and patient safety

Running psychosocial risk assessments in practice and how to keep kaimahi engaged throughout

Examining the potential interventions, controls and measures that can be put in place to around critical psychosocial risks

Practical tips for engaging with staff and working with them to instigate change

How can quality and safety actually be improved in today's constrained, diverse and rapidly changing health system?

Is there a crisis in healthcare - how much of an impact are restricted resources having on quality and safety systems within healthcare currently?

Are levels of clinical risk increasing?

Tackling the challenging issue of safe staffing – are we putting patients and clinical staff at risk with current practice – what are the solutions?

Do services have the capacity and capability to deliver improvement or does all effort have to be focused on simply maintaining BAU?

Do quality and safety teams have the capacity to support services to improve or are all efforts deployed in maintaining delivery of key clinical governance assurance and compliance exercises?

Have we limited our ability to truly learn from incidents, near misses and complaints?

How can quality and safety teams support services to manage increased risk associated with rising levels of acuity in presentation

What impact have restructures had on the system capability to deliver improvement, innovation and transformation?

Understanding equity as a critical domain of healthcare quality – why there can be no quality without equity

Embedding and enacting Te Tiriti o Waitangi and pursuing health equity within healthcare quality and safety practice

How can quality and safety leaders ensure that their work gives effect to Te Tiriti o Waitangi and prioritises equitable outcomes for all the populations they serve?

Recognising that inequities affect not only how harm occurs but also the impact of harm and the effectiveness of interventions following harm

Cultural safety and culturally responsive service design

How can organisations demonstrate that they consider the needs, values and aspirations of iwi Māori in the development of clinical strategies?

Acknowledging that migrant healthcare workers bring different cultural perspectives and may need support navigating the New Zealand system

Exploring indigenous models of health and indigenous care frameworks and the insights and guidance they can provide us to deliver culturally responsive care

Identifying the key concepts, principles and values embedded within indigenous models of health and wellbeing and how they can be applied in quality and safety improvement

Utilising the Te Whare Tapa Whā framework in practice – exploring how culturally responsive and holistic approaches can enhance the quality and safety of health systems

Incorporating the Meihana model into quality and safety practice

Exploring the use of Pacific engagement frameworks to support holistic and culturally safe healthcare: Fa’afaletui Fofola e fala Kakala Talanoa Vā

Updating the code of expectations for health entities’ engagement with consumers and whānau that sets the expectation for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services

Ensuring that lived experience is embedded as an essential guiding principal of clinical governance and quality improvement

How can the system move from talking about consumers to genuinely involving them?

Understanding how consumer participation actually works in clinical governance

Responding honestly and meaningfully to harm: Engaging with consumers after an harm adverse event

Utilising restorative responses to support consumers and whanau when healing from harm

Promoting the use of co-design and co-production as a mechanism to involve consumers, whānau and communities in the design, delivery and evaluation of health services

Exploring the evidence base demonstrating how co-design and co-production improves the quality of services and the outcomes for service users

Defining co-design – what it is and what it isn’t

Understanding the principles and practice of co-design

Using co-design to improve the equity of care services

Sharing examples of effective co-design in action

Implementing a clearly defined system for reporting, investigating and managing all levels of adverse events

Recognising that past approaches to reporting and learning from adverse events did not result in anticipated reductions in the frequency of incident or severity of harm caused

Exploring the National Adverse Events Policy 2023 - a national framework for health and disability providers to continually improve the quality and safety of services

Understanding the process for reporting to Te Tāhū Hauora and scope of harm and near miss incidents that must be notified

Building incident and adverse event risk management policy and processes and maintaining systems that enable reporting, healing, learning and improvement

Using the information gathered from investigations and learning reviews to strengthen system safety and quality improvement approaches