
23 - 24 February 2026, Grand Millennium, Auckland
Quality, safety & productivity in healthcare
Improving healthcare without compromise
In a resource constrained world, healthcare systems, and the professionals that work within them are constantly striving to improve their productivity and efficiency. However, it is essential that this is not achieved by compromising the quality and safety of the healthcare they provide.
This important new conference investigates the intersection of quality, safety, and productivity and provides practical guidance to healthcare teams into how we can achieve all three. By sharing global evidence from around the world, where health systems are all grappling with similar challenges.
And by disseminating the best existing practice from at home in New Zealand, this event will equip those attending with the tools and knowledge they need at a critical time.

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Key themes not to be missed
Strengthening Governance
See how strong frameworks and shared accountability lift safety and trust. Learn how clinical leaders manage risk and measure outcomes to improve care.
Advancing Quality, Safety and Equity
Explore practical ways to deliver fairer, safer care for all. Hear how Te Tiriti-led and culturally safe approaches drive real change.
Empowering and Protecting the Workforce
Put wellbeing at the centre of safety. Discover how teams are tackling burnout and supporting staff through change.
Technology for Better Care
Find out how AI, telehealth and data tools boost quality and productivity. Learn how smart tech reduces admin and frees time for patients.
Continuous Learning and Partnership
See how collaboration with whānau drive innovation. Explore systems that make quality improvement part of everyday care.
KEY SPEAKERS FOR 2026
Our 2026 key lineup brings together influential leaders, clinicians, and innovators driving change in the healthcare system.
Check out more today.

Peter Pronovost, MD
Chief Quality & Clinical Transformation Officer
University Hospitals (USA)

Dr Jonathan Christiansen
Chair
New Zealand Clinical Senate

Morag McDowell
Commissioner
Health and Disability Commission
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We are currently working on the programme and agenda.
If you would like to have input into our research programme please email xxxx@brightstar.co.nz
Venue
The location and how you can get there
Address
Grand Millennium, Auckland
71 Mayoral Drive, Cnr Vincent Street,
Auckland 1010
Agenda
8:30 | Registration and Coffee |
8:50 | Mihi whakatau |
9:00 | Welcoming remarks from Conference Chair |
9:10 | Outlining a clinical governance framework to provide accountability for the quality and safety of care and improve patient experience and outcomes
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9:50 | The New Zealand Clinical Senate - Ensuring that the voices of those delivering care are central to decision-making
Associate Professor Jonathan Christiansen, Chair, New Zealand Clinical Senate |
10:30 | Morning refreshments |
11:00 | Using Human Factors approaches to improve the quality and safety of healthcare
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11:40 | Panel discussion: Answering tough questions about our ability to ensure the quality and safety of patients and deliver improvement in care in resource challenged operating environments
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12:20 | Improving the efficiency and productivity of care
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1:00 | Lunch |
2:00 | Leveraging technology to improve quality, safety and productivity
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2:40 | Developing and deploying risk management approaches to ensure quality and safety
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3:20 | Afternoon break |
3:40 | Delivering equity through quality, safety and clinical governance
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4:25 | Understanding healthcare workforce wellbeing improvement as a quality and safety intervention
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5:00 | Summary remarks from the Chair & Networking Drinks |
9:00 | Welcome back from Conference Chair |
9:05 | Health and Disability Commissioner Address: Lessons for the system from the work of the HDC
Morag McDowell, Commissioner, Health and Disability Commission |
9.50 | Global quality and safety leader keynote: Delivering on the promise of improvement and change
Peter Pronovost, MD, Chief Quality & Clinical Transformation Officer, University Hospitals (USA) & President, UH Veale Healthcare Transformation Institute |
10:30 | Morning refreshments |
11:00 | Improving our complaints management, incident response and patient experience by the use of restorative approaches which learn from harm
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11:40 | Working in partnership with consumers, whānau and communities to deliver safe, skilled and compassionate consumer and whānau-centred care
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12:20 | Improving the value of clinical audit for quality improvement
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1:00 | Lunch |
2:00 | Increasing our ability to learn, heal and deliver improve following adverse events
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2:40 | Patient Safety & Clinical Risk Updates In this series crucial clinical updates, experts will examine a range of key clinical risk areas allowing attendees to keep up to date. They will present the latest guidance and standards available that identify clinical best practice as well as delivering an analysis of effective evidence-based patient safety interventions, proven quality improvement initiatives and technology solutions that can make a difference. Covering the following areas:
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4:00 | Summary remarks from the Chair & end of Conference |
Speakers
Speakers to be announced

Peter Pronovost, MD
Read bio

Dr Jonathan Christiansen
Read bio
Dr Christiansen is a cardiologist who has an extensive background in clinical leadership.
He is a past Aotearoa NZ President of the Royal Australasian College of Physicians (RACP) and held key positions in the College including as a Board Director and Chair of the Sydney-based College Education Committee. At Waitemata he was Head of the Division, Medicine and Health of Older People and subsequently Associate Chief Medical Officer prior to his appointment as Chief Medical Officer in 2019 a position he held until August 2025, stepping down to focus on the role as Chair of the Clinical Senate.
Dr Christiansen is a graduate of the University of Auckland’s Faculty of Medical and Health Sciences, and after training in Tauranga and Auckland moved to the USA where he was appointed Chief Resident at the Strong Memorial Hospital, University of Rochester, NY, before undertaking a clinical and research fellowship in cardiology at the University of Virginia, VA. Dr Christiansen returned to New Zealand in 2003 and works as a specialist cardiologist at North Shore and Waitakere Hospitals.
Dr Christiansen maintains a strong interest in the growth and education of NZ’s future clinicians both in undergraduate teaching and as an educational supervisor for the RACP physician training. He was appointed an Associate Professor Matauranga Hauora, Faculty of Medical and Health Sciences, Waipapa Taumata Rau at the University of Auckland in 2023.

Morag McDowell
Read bio
Sponsors
Sponsors to be announced
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Health NZ & NGOs rates
Super Saver
Health NZ & NGOs rate-
For valid ticket, payment by 19 December, 2025.
Early Bird
Health NZ & NGOs rate-
For valid ticket, payment by 23 January, 2026.
Full Price
Health NZ & NGOs rate-
For valid ticket, payment by 23 February, 2026.
Individual tickets
Group tickets
Multi-Buy 3+ or 5+ tickets
Multi-buy 3+ Early Bird
-
Must be from same organisation and book at same time. For valid tickets, payment by 23 January, 2026.
Multi-buy 3+ Last Minute
-
Must be from same organisation and book at same time. For valid tickets, payment by 23 February, 2026.
Multi-buy 5+ Early Bird
-
Must be from same organisation and book at same time. For valid tickets, payment by 23 January, 2026.
Multi-buy 5+ Last Minute
-
Must be from same organisation and book at same time. For valid tickets, payment by 23 February, 2026.
Registration Conditions
Ticket Terms
All prices are in New Zealand dollars ($NZD)
A surcharge of 2.5% + GST applies to credit card payments on top of the total amount.
Pre-Sale Tickets are valid only for the specific event for which they were purchased and cannot be transferred to other events. To remain valid, Super Saver and Early Bird tickets must be paid by date quoted.
Group ticket options are valid for registrations from the same organisation, booked at the same time.
By selecting any special pricing offer for classes of organisation, sector, or individuals or using any promotion code, you are asserting to the organiser your right to claim any such pricing offer, and acknowledge the organiser’s right to audit such claim and, if in the opinion of the organiser using its sole discretion the conditions for special pricing are not met, reject any registration.
For full terms & conditions, please visit https://www.brightstar.co.nz/terms-and-conditions
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