Essential Management Skills for EAs, PAs and Administration Professionals
Essential Management Skills for EAs, PAs and Administration Professionals is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity. You will come away with key management techniques that will help you perform your role confidently, whilst maximising your value as an employee by proactively contributing to the overall effectiveness of your department or organisation.
Essential Management Skills for EAs, PAs and Administration Professionals recognises that apart from learning to optimise your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress
Elaine holds an enviable track record of facilitating various BrightStar courses with consistent success. Elaine’s presentation and facilitation style is highly effective, practical and lessons learnt are easy to implement straightaway upon returning to work.
- Identifying the critical skills for effective management
- Examining the barriers to effective communication
- Applying assertiveness techniques that will help you achieve your objectives
- Effective time management in a reactive support role
- Dealing with difficult people, behaviours, and workplace conflict
- Setting growth objectives for yourself and your role